![]() ![]() The only other Canadian airport to achieve ACI's Level 1 accreditation was Halifax Stanfield International Airport. "The guests' satisfaction is ranked on their entire experience." Having strong customer service also includes presentable facilities, and clean washrooms, Pateman added. That means that having grouchy customs staff or dismissive restaurant servers could bring an airport's ranking down a notch. YVR has about 400 customer-service volunteers, and about 130 paid staff, he said.ĪCI's determination of an airport's customer-service level includes the service provided at franchised restaurants that operate at airports, as well as any other worker who interacts with passengers, Pateman explained. The SPUI is designed to be safer for pedestrians and cyclists, and faster for motorists. Pedestrians cross lanes of traffic where the new single point urban interchange will open Tuesday at Harry Wurzbach and Austin Highway. This is the first time that the VAA has won the award, and it comes mere months after Pateman assumed his current role in February. Drivers at Harry Wurzbach and Austin Highway are about to find out. Why is San Antonio traffic so bad I’ve been trying to figure out why the cigarette lighter in my car hasn’t been working correctly and I think it may be an issue with the fuse, but I’m not sure what it’s labeled as in the fuse boxwhat is a car’s cigarette lighter fuse actually called from 400/month to 80. The VAA's chief experience officer Eric Pateman told BIV from Seoul that his airport's decision to bring its paid customer-service officers in-house, instead of continuing to contract a third party to provide the service was one thing that helped the airport's customer service in the past year. The industry organization this week held its ACI Customer Service Global Summit in Seoul, Korea, where it gave out awards. Its Vancouver International Airport was one of only two airports in Canada, and 12 airports in North America to win Level 1 Airport Customer Experience accreditation from Airports Council International (ACI). ![]() The Vancouver Airport Authority (VAA) has won recognition for strong customer service throughout its many touch points with passengers. ![]()
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